User Guide for MP7503: http://support.ricoh.com/bb_v1oi/pub_e/oi/0001062/0001062922/VD2337202_05/D2237202C_en.pdf
HCCC Library uses the Ricoh MP7503 printer for student, staff, and faculty use on the Library floors. There are two located on the first and second floor of the Gabert Library and two in the NHC Library. This is a guide for basic troubleshooting and maintenance of the printers. For any advanced troubleshooting that cannot be done, please consult a Library tech associate or send a Track-It to HCCC's ITS department at itshelp@hccc.edu. Please describe the issue and error code if applicable.
Limit: 20 pages per printing job.
We can add paper without interrupting the printing jobs.
1. Open the Tray 1, you will see two stacks of papers - left and right.
Push the right stack back right away, if it's not empty. In this way, the printer can continue to print while you're adding papers to the left stack.
2. Add blank printing papers to the left stack. The printer will automatically move papers from the left stack to the right stack later.
Please make sure that papers are loaded within the maximum line. It is advisable that the tray is only filled halfway through to prevent jams. See red line indicator.
According to Ricoh's user guide, the following precautions should be followed when storing paper:
1. Check printer status and error code.
2. Follow the steps to remove misfeed. The printer screen will show as to where the jam is located.
The main panel door is located at the front with the latch on the left side.
Notice that each blue latch/wheel is lettered A, B, C, D, E, and Z. The screen will indicate which letter the jam is located.
The side panel door has its latch on the right side, right next to the main panel door's latch.
Each blue latch/wheel is letter R. The automatic stapler caddy is S.
Letter A is located on the bottom right corner of the printer.
To open, push the lever and move the panel to the right.
Clear the paper jam inside and close back the panel when finished. It will be closed when you hear a click.
Letters B and C are located at the the right side of the printer underneath the ink cartridge. B2 and C1 are movable levers and latches; B1 and C2 are wheels to turn the paper if it's stuck deep inside.
Troubleshooting B1 and B2
Locate the latch on B2 (circled) and push it down to the left.
Clear the jams, turn B1 if needed to get unnecessary paper out. Be sure to put back B2 in place. Also note that B2 can fall open if you open the panel door. Be sure to check that B2 is put in place for the panel door to close properly.
Troubleshooting C1 and C2
C1 is the biggest source of jams in the printer. To open the panel, push C1's latch to the left. The panel should drop down.
Clear the jam, use the C2 wheel if needed and turn C1 to the right to close.
Letters D, E, and Z are located on the left side of the printer. D1 and E1 is a movable wheel; D2 and D3 pulls out the top tray of the printer with D2 and D3 as panels to remove jams. E2 and Z pulls out the bottom tray with E2 as another removable panel above and Z at the bottom of the tray.
Troubleshooting D2 and D3
Pull out the D2/D3 tray using the handle at the bottom. Make sure to pull the entire tray out.
Pull back the D3 panel first.
Pull back the D2 panel.
Clear any jam from the tray and inside the printer. Turn the D1/E1 wheel if needed. Be sure to also check underneath D2/D3 for any stray paper hanging. Close D2 and D3 and push the tray back inside when finished.
Troubleshooting E2
Pull out the E2/Z tray using the latch at the top. Make sure to pull the tray all the way.
E2/Z tray out.
Pull back to E2 panel using the E2 lever.
Clear any jam on the tray and inside the printer. Use the D1/E1 wheel to remove any paper inside. Be sure to put back the E2 panel in place when finished and push the tray back inside.
Letter R is located behind the left side panel door near where printed papers come out. R1, R3, and R4 are removable panels while R2 and R5 are wheels to move paper outside from within.
Troubleshooting R1 and R2
R1 and R2 are located on the right side behind the panel. Flip R1 to the left and remove paper using the R2 wheel.
Close R1 when finished.
Troubleshooting R3
R3 is located in the middle. Flip back the R3 panel and remove the paper. Turn the R5 wheel if needed.
Close back the R3 panel when finished.
Troubleshooting R4
R4 is located on the left side near where the papers come out. There are times when you may have to remove jams from the output tray to clear a jam. Be sure to check the output tray for any paper stuck halfway.
Locate R4 and lift up the panel to remove paper inside. Use the R5 wheel to turn the paper if needed.
Push down the R4 panel back to its original place when finished.
Troubleshooting Z
With the E2/Z tray out, locate the latch for Z at the bottom of the tray.
Push down the Z panel by pressing the small button above and releasing the panel downwards. Careful that the panel doesn't free fall open.
Remove any paper beneath the tray. Put back the panel until it clicks close and push back the E2/Z tray when finished.
